Compassionate caregiving from the heart

All staff were very caring and understanding, as well as being supportive to both Mum and us as a family. This included all carers and management staff. Everything was dealt with in a caring and professional manner. Staff

City On A Hill Care were the carers provided through our local NHS.  They were to provide care to our mum after she was discharged from hospital with the news that she only had months to live. The care was outstanding. Mum wasn't someone who normally liked her space to be invaded. She was very independent-minded. But the careers were brilliant. They knew when to give her space and when to be company. We found all the carers to be very courteous and tidy around Mum's home, to be very understanding of her needs and very helpful at all times. They were lovely people and we really appreciate the level of care that they gave Mum in her last months.

  Our mother required a 24-hour live-in palliative care with additional support 3 x a day. The level of genuine care and support by the care staff was second to none. They were parachuted into an extremely challenging set of circumstances that were constantly evolving. Yet they remained caring, professional, and calm when friends and family were struggling to process what was going on. In the 6 weeks they looked after our mother they did a marvellous job and genuinely improved the quality of Mum's life in her final weeks. Angels without wings.

Treated with DignityValue for Money In the beginning, I was slightly dubious about having a carer living in the house. How wrong I was! Although she had trouble joining us due to transport strikes, her manager was in touch to ease the situation. My husband's carer was all one could hope for. She was excellent, with good ideas for his care, professional, friendly, calm and kind. She was concerned to help us cope with my husband's terminal condition and she succeeded so that we were able to keep him at home. She also taught us how to do more to keep my husband comfy when she was off-duty. She also worked well with other professionals - the community nurses and GPs. Her colleague who joined her 3 times a day, was also a lovely helpful lady. Both are excellent at their jobs and easy to have in our family.

We had three live-in carers over the month that my father was at home and all of them were caring, respectful of his wishes and kind. He never wanted any fuss, but they were always there when my dad needed food/drink or clearing up.

Carers were very professional, knowledgeable and genuinely cared and had a good and trusting relationship with me Mum. Wasn't sure me Mum would be open to having a carer but her fears were quelled after a short time. Very pleased with how it turned out. Thanks so much to City On Hill Care!

We have carers 3 nights a week and his has given us rest and confidence in our nan being safe during the night. The carers are friendly, helpful and professional with there being 2/3 regular ladies that know the family and our nan well and keep consistency. Communication has always been good. Very happy with City On A Hill Care.

My husband has received excellent care from each carer sent and has been treated with kindness and compassion. They have become members of our family each time. We have had carers now for over six weeks and have experienced no problems with each change over every two weeks.